Privacy Policy

1. Who We Are

Artificial Grass Spain is a trading name of Charlesworth Gardens, a company operating on the Costa Blanca, Spain. We supply and install artificial grass for residential and commercial properties across the Alicante Province.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]

2. What Data We Collect

We collect personal data only when you voluntarily provide it to us. This includes:

• Your name, email address and phone number when you submit an enquiry or quote request via our contact form
• Details about your project (location, type of work, description) that you include in your enquiry
• Technical data such as your IP address, browser type and pages visited, collected automatically via analytics cookies (only if you have consented)

3. How We Use Your Data

We use the data you provide to:

• Respond to your enquiry and provide a quotation
• Arrange and carry out site surveys and installation work
• Contact you about your project before, during and after installation
• Improve our website and services (analytics data only, and only with your consent)

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to respond to your enquiry and carry out the work you have requested
• Legitimate interests: to manage our business and improve our services
• Consent: for analytics cookies, where you have given explicit consent via our cookie banner

5. How Long We Keep Your Data

We retain enquiry and customer data for up to 7 years for accounting and legal purposes. Analytics data is retained in accordance with the terms of the analytics provider (Google Analytics). You may request deletion of your data at any time by contacting us.

6. Third Parties

We may share your data with:

• Google Analytics: for website analytics (only with your consent)
• Email service providers: used to deliver your enquiry to our team

All third-party providers are required to handle your data in accordance with GDPR. We do not transfer your data outside the European Economic Area.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use cookies on this website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We recommend checking this page periodically.